Privacy Policy

Last updated: October 6, 2026

This Privacy Policy describes how Evergreen Sourcing LLC, doing business as Root & Route (“we,” “us,” or “our”), collects, uses, and discloses your personal information when you visit rootandroutecoffee.com (the “Site”), use our services, or make a purchase.

1. Information We Collect

When you visit the Site, we collect information about your device, how you interact with the Site, and the information needed to process your purchases. This includes:

• Contact information: name, billing address, shipping address, email address, and phone number.

• Order and subscription information: items purchased, delivery frequency and preferences, and payment details. Payments are processed securely by Shopify Payments, and we do not store your full card number.

• Device and usage information: IP address, browser type, pages viewed, and similar data collected through cookies, pixels, and other tracking technologies.

• Customer support information: the information you provide when you contact our team.

2. How We Use Your Information

We use your information to process and deliver your orders, manage your subscription, communicate with you about your orders and account, provide customer support, prevent fraud, improve our Site, and, where permitted, send you marketing communications and show you ads that we believe may interest you. You can unsubscribe from marketing emails at any time using the link in the email.

3. Sharing Your Information

We share your information with service providers who help us operate our business and fulfill our contracts with you. For example:

• We use Shopify to power our online store and process payments.

• We share your name, shipping address, and order details with our roasting and fulfillment partners so they can roast and ship your coffee directly to you.

• We share information with shipping carriers to deliver your order.

• We use advertising and analytics partners, including Meta (Facebook and Instagram), to measure and improve our advertising. These partners may collect information about your visit to our Site through cookies and pixels.

We may also disclose information when required by law or to protect our rights. We do not sell your personal information in exchange for money.

4. Cookies

A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site. We use several types of cookies, including functional, performance, advertising, and social media cookies. You can control cookies through your browser settings, but disabling some cookies may affect how the Site works.

5. Your Privacy Rights

Residents of certain U.S. states, including California, may have the right to access the personal information we hold about them, to ask that it be corrected or deleted, and to opt out of certain advertising-related sharing of their information. To make a request, email us at contact@rootandroutecoffee.com. We will respond within the time required by applicable law, and we will not discriminate against you for exercising your rights.

6. Data Retention and Security

We keep your personal information only as long as needed to provide our services, meet legal and tax obligations, and resolve disputes. We use reasonable safeguards to protect your information, but no method of transmission or storage is completely secure.

7. Children

Our Site is not intended for anyone under 18, and we do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on the Site with its updated date.

9. Contact

For questions about our privacy practices or to make a complaint, email us at contact@rootandroutecoffee.com or write to us at:

Evergreen Sourcing LLC (Root & Route), 934 Iowa Ave, Apt 13, Wisconsin Dells, WI 53965, United States.