Refund policy

Refund Policy
Returns
Due to the perishable nature of our specialty coffee, we cannot accept physical returns once the product has been shipped. This policy ensures the safety and quality standards of our fresh roasts.

Damages and Issues
Your satisfaction is our priority. Please inspect your order upon reception and contact us immediately at contact@rootandroutecoffee.com if the item is defective, damaged, or if you receive the wrong roast or grind, so that we can evaluate the issue and make it right.

Refunds and Replacements
If your request is approved due to damage or an error on our part, we will notify you and you will be automatically offered a fresh replacement or a full refund to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Cancellations
Orders can only be canceled within 12 hours of being placed, as our roasting process begins shortly after to guarantee maximum freshness.